ACCOUNT SERVICES MANAGER
(ATLANTA, GA)

General Purpose

The Account Services Manager reports into the Director, Account Services. As a member of the Account Services team, the Account Services Manager is the main day-to-day contact for multiple client accounts, providing exceptional customer service and account management. The Account Services Manager is solution-oriented, always thinking about the client’s business, anticipating issues, and can integrate ideas & solutions and creative strategies while ensuring effective support to produce superior results. The Account Services Manager will also lead and execute projects for their own accounts to ensure consistency across all projects.

Key Responsibilities

  • Day-to-day primary client contact on all account-related activities
  • Provide strategic counsel to clients and manages expectations, proactively providing project strategies and tactics as well as responding to client needs
  • Partner with Business Development team members on the creation of statements of work (SOW) and budgets
  • Build strong client relationships and maintains regular and effective communication with the client
  • Vision and determination to identify and develop new contract opportunities with existing clients
  • Convey client’s challenges and perspectives to all project team members
  • Participate in new business preparation/pitches as requested
  • Lead regularly scheduled client team calls and meetings
  • Lead and execute projects for the allocated accounts
  • Act as a lead collaborator on projects with all departments to ensure project deliverables and properly manage expectations
  • Ownership of the process and structure for managing, documenting, and reporting on project activities
  • Work with multiple teams in the organization to accurately determine, assign, track, and manage project plans to ensure deliverables are on-time and within budget
  • Own overall client project delivery, including quality of delivery and on-time delivery of projects and activities
  • Manage projects to align with the SOW deliverables, managing changes that arise in the project and ensuring projects’ profitability
  • Partner with other departments to obtain HCP transfer of value reporting details and provide regular compliance updates as requested by the client compliance officers
  • Ownership of the approved project budget, project profitability, cross-functional alignment, budget performance, and the project team’s project-related hours approval
  • Lead internal approval process of client deliverables and present final project results to the client with BD support
  • Continuously monitor project actuals versus submitted budget and SOW, and signal any deviations from plans
  • Responsible for the regular burn reports and interim/end-project financial reconciliations for assigned accounts, as well as overseeing related client communication
  • Traffic deliverables for approval, providing clear, concise feedback summaries to internal teams
  • Coordinate services for live and virtual meetings and activities such as audio-visual, ARS, webcasting, F&B, and signage & materials printing based on contract deliverables

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